If you have forgotten your password, go to the login page and click on "forgot my password". Once your email address has been entered, you will receive an email containing a 24-hour password renewal link.
If the problem persists, you can contact our customer service department at any time using the "Help" button at the bottom right of the page.
If your account is blocked, this may be due to various reasons. In this case, we invite you to contact customer service directly using the "Help" button at the bottom right of the page.